Supports local numbers in 80, & toll free numbers in 120 countries. Target Market: Primarily SMB market, trying to move upmarket but struggling in achieving scale Product: Virtual Office, VO Professional, Fax, Virtual Contact Center Accounts: >50k customers, average customer size ~10 Strategy: “World’s First Communications Cloud”. Creating hype with their UC + CC offerings. Swaying from one vendor approach with Sameroom.io acquisition, aiming to federate multiple team collaboration applications.
Pricing: Virtual Office $30 (no web conferencing, faxing or recording), Virtual Office Pro $50, both with unlimited minutes 8x8 – Strength & Weaknesses Strengths: Rich set of UC and contact center capabilities at a competitive price. Many 8x8 users leverage a broad mix of UC functions, VoIP, UM, mobility, IM and presence. Out-of-the-box CRM integrations Ability to support international offices Internally investing into their team collaboration service Weaknesses: Scalability issues.
No cross-platform integrations – an instance per region of operation. An instance per ~300 CC agents required Poor call quality and reliability.
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